BERNINA Online Store Policies


ANY and ALL returns need to be made through your local dealer listed above. Returns shipped back anywhere but your local dealer or items marked returned to sender will not be considered a return and will not receive a refund. Only your local dealer may refund your returned item.

Please check your order carefully to make sure everything is correct. Should you have questions or the information is listed incorrectly, please contact your dealer immediately.

If you need to return an item, you will need the following:

  • The item being returned in it’s original unopened package
  • The purchase receipt
  • The credit card you used to complete the purchase OR
  • A photo ID (the dealer may wish to make a copy for your and their protection against fraud)

Please note, that you have 24 hours from purchase to cancel your order for any reason, after that, a non-refundable cancelation or restocking fees may apply of 5% of your total purchase or more. Each dealer is independently owned and operated and returns and cancels after 24 hours are at their discretion. Please contact your dealer listed above with questions regarding their return policy.

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